Customer Service Questionnaire

Your comments are valuable and will enable us to see how we are doing overall and find out how we can improve.

Customer Service
Questionnaire

The purpose of this survey is to measure and improve our organizational performance. The data you provide us including the name and company name is extremely confidential and is safe guarded by quality assurance unit. We appreciate your business and want to make sure we meet your expectations.

Company Name


Address


Phone/Fax


E-Mail


Kindly answer the following questions according to the distribution unit(s) you deal with, whereby:
BadFairGoodVery GoodExcellent
123 45

Inspection unit

Did you receive the result of analysis in the definite time?

1 2 3 4 5

Do you get the information/feedback you need ?
1 2 3 4 5

If you face any problems, how satisfied are you with resolution?
1 2 3 4 5

How satisfied are you with the ease of communication?
1 2 3 4 5

Overall, how would you rate our customer service?
1 2 3 4 5

Registration unit

Did you receive the result of analysis in the definite time?

1 2 3 4 5

Do you get the information/feedback you need?
1 2 3 4 5

If you face any problems, how satisfied are you with resolution?
1 2 3 4 5

How satisfied are you with the ease of communication?
1 2 3 4 5

Overall, how would you rate our customer service?
1 2 3 4 5

Imported unit

Did you receive the result of analysis in the definite time ?

1 2 3 4 5

Do you get the information/feedback you need?
1 2 3 4 5

If you face any problems, how satisfied are you with resolution?
1 2 3 4 5

How satisfied are you with the ease of communication?
1 2 3 4 5

Overall, how would you rate our customer service ?
1 2 3 4 5

Do You have any suggestions or obstacles?



Name:


Title:





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